What the Worker Voice Service Does
Digital Dubai has announced a new feature on the DubaiNow app, allowing private sector workers to submit complaints against their employers through the Worker Voice service. The service enables employees to file individual or collective complaints related to wages, working conditions, accommodation, or occupational health and safety requirements involving the companies where they work.
The feature is available directly through DubaiNow, the city's unified platform for individual government services, allowing workers to submit complaints digitally without visiting a service centre.
Why Dubai Police Built This Into DubaiNow
Worker Voice was developed by Dubai Police, reflecting a broader trend of Dubai government entities embedding compliance and reporting tools directly into consumer-facing apps rather than requiring separate portals or in-person visits.
DubaiNow is described as the first and only Dubai Government application offering access to more than 250 government and private sector services from over 35 entities, making it a natural home for a feature aimed at improving how quickly labour issues reach the right authority.
Part of a Bigger Digital Labour Push
The launch lands alongside a wider tightening of UAE wage compliance. From July 1, 2026, more than 600,000 private-sector establishments across the UAE began operating under an enhanced Wage Protection System, which the Ministry of Human Resources and Emiratisation says now covers around 99 percent of private-sector workers and manages monthly wage transfers exceeding Dh37 billion.
Under the enhanced framework, an establishment is considered compliant if it transfers at least 85 percent of total wages due by the salary date, with a graduated enforcement path, starting with an official warning and escalating toward administrative fines and, in persistent cases, referral to labour dispute proceedings.
| Complaint Category | Example Issues |
|---|---|
| Wages | Unpaid or delayed salary, incorrect payment amounts |
| Working conditions | Contract disputes, unsafe practices, unfair treatment |
| Accommodation | Substandard worker housing conditions |
| Occupational health and safety | Site safety failures, missing protective measures |
What This Means for Employers
FOR HR AND COMPLIANCE TEAMS
A lower-friction complaint channel means employee concerns can reach authorities faster than before. Combined with the enhanced Wage Protection System now covering 99 percent of private-sector workers, companies should expect closer scrutiny of payment timing and documentation.
This is a good moment for UAE employers to review payroll processes and ensure wage payments align with the current due date and compliance thresholds.
How to Access It
The Worker Voice feature is available now within the DubaiNow app, alongside the platform's existing catalogue of government and private sector services. No separate registration or in-person visit is required to submit a complaint.
